The Impact of Emotional Intelligence and Managing Mental Health in the Workplace

Emily Albano, Verrazzano Class of 2025, completed major in Business Management, and minors in Finance and Marketing

When I was tasked with writing my capstone project, I became stuck almost immediately with trying to decide on a topic My advisor suggested thinking about my own experiences, and writing became easy again.

My project focused on emotional intelligence for managers to support mental health within the workplace. This idea came from my personal experience during my student-athlete time and the tragic loss of a female goalie named Katie Meyer, which opened my eyes to the importance of mental health support. That traumatic event helped made me aware of my own struggles and that what I was feeling wasn’t okay. Experiencing a small-scale burnout made me realize just how tough it must be for people who face such stresses and also manage to handle a job. I saw that mental resources were seriously lacking in not only my environment, but in the role that I want to pursue after college. I wanted to explore how emotional intelligence might enable managers to create healthier work settings.

I researched specific programs that train emotional intelligence skills in managers. It would be fascinating to find out whether the companies that received this type of training see improvements in employee satisfaction and retention levels. I would also want to explore how these changes really influence the company culture over time, as more and more employees from the young generation, Generation Z, enter the workforce and place such value on this element of leadership.

What I took away from this study is support for mental health in the workplace is a necessity. The role of the manager plays a big part in setting the atmosphere for the teams. Simple things, like carefully listening to employees, showing empathy, and resolving conflicts with an understanding approach make a huge difference in how one may feel at work. Including policies that provide a work-life balance, such as flexible schedules or access to resources for maintaining good mental health, is a huge contributory factor toward an enabling, supportive environment.

This project has taught me that the human side of management is important. It's not just about employees being present to get the work done, but how their emotions can directly affect their actual performance and satisfaction with their jobs.

As younger generations enter the workforce, they are looking for more empathetic and supportive leadership. Companies that invest in building emotional intelligence in their leaders will have better employee retention and ultimately be successful. This experience has taught me a lot about the power of emotional intelligence in the workplace, how emotionally intelligent managers inspire trust, constructively handle conflicts, and genuinely support their teams. By putting mental health front and center and leading with empathy, companies can create a culture that truly values personal well-being and professional growth. This project has shown me time and again that real change starts with how leaders connect with and care for their people.